WARRANTY POLICY

Last Updated:June 1, 2026

PETKIT offers a 2-year warranty on all products purchased through the official website. This warranty covers defects in materials and workmanship under normal use.

1. Warranty Coverage

• Duration: 2 years from the date of delivery.
• Remedy: If a PETKIT product fails due to a defect in materials or workmanship during the warranty period, we will repair or replace it at no cost to the customer.

2. Exclusions

This warranty does not cover:

• Damage caused by misuse, abuse, accidents, or improper maintenance.
• Normal wear and tear (e.g., cosmetic scratches, filter degradation).
• Unauthorized repairs, modifications, or jailbreaking of the device.
• Incidental or consequential damages (e.g., loss of use, data loss).

3. Post-Warranty Courtesy Discount

For customers whose product warranty has expired, we offer a 10% discount on the purchase of a new product as a loyalty courtesy.

4. Making a Claim

To make a warranty claim, customers should contact the PETKIT Mexico Customer Service team at service@petkit.com.mx with:

• Proof of purchase (order number/receipt).
• A detailed description of the issue.
• Clear photos or videos of the defect.

5. Terms & Conditions

• Sole Remedy: The remedy provided herein is the sole and exclusive remedy under this warranty. All liability for incidental damages is excluded.
• Proof of Purchase: The purchaser must retain the original proof-of-purchase to establish the effective date of this warranty.
• Replacement Policy: Any product replaced under warranty will continue to be covered under the original warranty period. The warranty does not reset or extend upon replacement.
• Non-transferable: This warranty is non-transferable and applies only to the original purchaser.

PETKIT is committed to providing high-quality products and excellent customer service to our customers in Mexico.