Shipping policy
Last Updated: June 1, 2025
This shipping policy applies to customers within our shipping regions in Mexico.
1. Shipping Time
Our shipping time includes both order processing and delivery:
- Processing time: 1–2 business days (Monday–Friday, 8:00 AM–5:00 PM CST).
- Delivery time: 3–7 business days, depending on the destination and shipping carrier.
- Tracking: Tracking information will be sent to your email once your order is shipped.
2. Shipping Methods
The shipping carrier we use within Mexico depends on the parcel size and the destination state.
3. Shipping Destinations & Rates
Shipping eligibility and rates are determined at checkout based on your delivery address.
Please note that orders shipped to remote areas, islands, or certain highland regions may be subject to an additional surcharge. This fee is separate from our standard shipping rates and is solely determined by the carrier; we have no control over it.
4. Taxes & Duties
All prices displayed on our website are in Mexican Pesos (MXN) and include Value Added Tax (IVA, typically 16% for most states) applicable in Mexico.
No additional customs duties or import taxes will be charged for deliveries within Mexico.
5. Special Products
For oversized items (e.g., Purobot Ultra / Max Pro / Max Pro 2), separate shipping rates apply.
Details are provided on the respective product pages.
6. Backorders
If an item is on backorder, we will:
- Ship the available items first;
- Send the remaining items once back in stock at no extra shipping cost.
7. Transport Damage
Please check your package upon delivery.
If there is any damage:
- Contact us at service@petkit.com.mx within 48 hours of delivery;
- Provide photos of the damaged product and packaging.
Contact Us:
PETKIT Mexico Customer Service
Email: service@petkit.com.mx