Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

No. Always place the litter box on a firm, level surface. Avoid soft, uneven, or unstable flooring, which may interfere with the sensors and cause malfunctions. lf using mats or carpets, place in front of the unit. Leave at least 2 in (5 cm) between the device and the wall.

PUROBOT MAX PRO 2 has been upgraded with a 43% larger entry for easier access, especially for large, senior, and short-legged cats.

Yes. PUROBOT MAX PRO 2’s AI camera detects unusual sounds such as yowling, which may signal discomfort or urinary problems. It also records soft stool instances, helping you provide your vet with accurate health data.

PUROBOT MAX PRO 2 allows you to fully control the AI camera through the PETKIT app. You can set active hours, pause monitoring, or turn it off completely. All data is encrypted and securely stored in the cloud, ensuring only you have access.

PUROBOT MAX PRO 2 supports multi-cat recognition. Using facial recognition and weight sensors, it accurately distinguishes cats even with similar weights, ensuring each cat has their own dedicated health profile in the PETKIT app.

With its 8L waste bin and contactless drawstring waste packing, PUROBOT MAX PRO 2 can provide up to 17 days without scooping for a single cat. For multi-cat households, the duration may vary based on the number of cats and usage frequency.

PUROBOT MAX PRO 2 supports both 2.4 GHz and 5 GHz Wi-Fi connections, ensuring stable and flexible pairing with your home network through the PETKIT app.

We do not recommend using PUROBOT MAX PRO 2 for kittens or cats weighing less than 3.3 lbs (1.5 kg). If you have both young and adult cats, we suggest enabling Kitten Protection Mode via PETKIT app. This mode disables auto cleaning and periodic cleaning to ensure your kitten’s safety.

No. PUROBOT MAX PRO 2’s AI camera is fixed and does not rotate. Instead, it is designed for precise litter box usage tracking, including urine pH, yowling, and stool monitoring.

PUROBOT MAX PRO 2 comes with two litter sifters: Litter Sifter P99022, ideal for larger litter particles like tofu and mixed litter, and Litter Sifter P99023, compatible for finer particles like bentonite and mineral/clay litter. Both work well with most clumping cat litter, but we advise against using litter longer than 0.5 in (12 mm).

PUROBOT MAX PRO 2 is designed with a patented leak-proof cylinder to reduce fecal streaking. In cases of soft or watery stools, we recommend using fast-clumping litter and enabling Waste Covering Mode in the PETKIT app to further minimize streaks.

Position the PUROBOT MAX PRO 2 where the previous litter box was located, using the same type of litter. Mix a scoop of the old litter with the new litter to maintain a familiar scent. Allow waste to accumulate gradually in the old box to ease the transition. To help your cat get accustomed to PUROBOT MAX PRO 2, gently guide them inside when needed. Be patient with sensitive cats that may take longer to adapt to the automatic litter box.

PUROBOT MAX PRO 2 is crafted with a patented anti-pinch structure to keep the entrance open at all times when the cylinder rotates to a specific angle. PUROBOT MAX PRO 2 is equipped with 12 safety sensors, including advanced proximity and weight sensors. The cat litter box automatically pauses when a cat is nearby or inside the cylinder. Weight sensors ensure the cylinder remains still while your cat is inside until it exits.

PUROBOT MAX PRO 2 works best with PETKIT’s specially designed waste bags, which ensure a secure fit and seamless contactless drawstring packing. While you may use standard bags, please note that some third-party options might be too thick or sized differently, which could interfere with proper attachment. For the most reliable and hassle-free experience, we recommend PETKIT waste bags.

Yes, even without a network connection, PUROBOT MAX PRO 2 will operate according to your preset settings. However, the PETKIT app will not update litter box usage data when the network is lost.

PUROBOT MAX PRO 2 firmware supports OTA (over-the-air) updates remotely, allowing for progressive releases and enhancements of new features. You will need to manually update your firmware through the PETKIT App.